Last updated: 15 January 2026
These Terms of Service ("Terms") govern your use of the website and services provided by GeneralStudium B.V. ("we", "our", or "us"). By accessing or using our services, you agree to be bound by these Terms.
By accessing or using our website, services, or any content provided by GeneralStudium, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our services. These Terms apply to all users of our website and services, including customers, visitors, and other users who access or use our services.
GeneralStudium B.V. is a company registered in the Netherlands with the following details:
GeneralStudium provides e-commerce solutions and retail services across the European Union. Our services include but are not limited to e-commerce platform development, logistics and distribution, customer support, analytics and reporting, business consulting, and custom integrations. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to users.
When using our services, you agree to:
You may not use our services:
The content, features, and functionality of our website and services, including but not limited to text, graphics, logos, images, software, and design, are owned by GeneralStudium or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our content without our prior written consent, except as permitted for normal use of our services.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).
If you purchase services from us, payment terms will be specified in your service agreement or invoice. All payments are due within the specified payment terms. We reserve the right to suspend or terminate services for non-payment. Prices are subject to change with reasonable notice. All payments are processed securely, and we do not store payment card information on our systems.
While we strive to maintain high service availability, we do not guarantee that our services will be uninterrupted or error-free. We may temporarily suspend access to our services for maintenance, updates, or other operational reasons. We will provide reasonable notice of planned maintenance when possible. We are not liable for any downtime or service interruptions beyond our reasonable control.
To the fullest extent permitted by applicable law, GeneralStudium shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services. Our total liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the amount paid by you to us in the twelve months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.
You agree to defend, indemnify, and hold harmless GeneralStudium and its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of the Netherlands, and you hereby consent to personal jurisdiction and venue therein. If you are a consumer resident in the European Union, you may also bring proceedings in the courts of your country of residence.
We encourage you to contact us first if you have any concerns or disputes. We will make every effort to resolve issues amicably. For consumers in the European Union, you may also use the European Commission's Online Dispute Resolution platform available at ec.europa.eu/consumers/odr. If you are not satisfied with our response, you may pursue other legal remedies available to you.
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. You may also terminate your use of our services at any time by discontinuing use and, if applicable, closing your account. Upon termination, your right to use our services will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically for any updates.
If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.
These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and GeneralStudium regarding your use of our services and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.
If you have any questions about these Terms of Service, please contact us: